FAQ’s

Some superficial scratches on the surface of a vinyl record may from placing or removing the record in its paper sleeve and do not affect playability. In case of a larger number of visible scratches on a brand new record that impacts playability, please contact our customer service.

There is a bright choice of products that are helpful to store records safely. But there are some basics which should be noted firstly. Vinyl records have to be stored vertically. Stacking records can lead to warping over a longer period of time. Vinyl records should be stored in a clean and dry location providing a consistent temperature.

Like with any manufacturing process, some curiosities can always appear. Variations in the color of your colored vinyl disc are normal and will not affect the playability of your record.  

There may be dust or dirt in the grooves of the surface of the vinyl record. The first option would be a professional cleaning of the record. If the issue endures or appears on a brand new vinyl record, it could be a sign of a manufacturing defect. In this case, we may ask you to contact our customer service.

The technical process for cutting grooves to vinyl master discs are the same for all vinyl records.  The weight has no impact on that standard procedure and almost no influence on sound quality. In general, the stylus tip in the groove is able to readjust a limited depth. Anything below a certain point is missed. The sound quality of a certain recording is mainly defined by the pressing process as well as the quality of the source material and the mastering process.